The Kenyan government has implemented new regulations and policies to ensure citizens have reliable access to the internet and can effectively utilize online services.
Esther Wanjau, Director of Information at the ICT Directorate of the State Department for Broadcasting, highlighted the benefits of these digital initiatives. She noted that the rollout of e-services has made public service delivery more efficient and user-friendly.
Wanjau pointed out the significant impact of the undersea submarine cable, The East Africa Marine Systems (TEAMS), which has connected Kenya to the global internet infrastructure. To maximize the potential of this connection, the government established the National Optic Fibre Broadband Infrastructure (NOFBI), extending high-speed internet access from county to sub-county levels, targeting underserved areas.
Other key digital initiatives include the Integrated Financial Management Information System (IFMIS) for handling financial transactions and the integrated payroll database used for managing civil service payrolls. Additionally, the government launched the e-Citizen portal, a comprehensive platform providing a wide range of online services.
Speaking during the 6th General Assembly of the Association of African Public Service Commissions (AAPSCOMS) at Safari Park Hotel in Nairobi, Wanjau emphasized that Kenya’s digital strategy focuses on expanding internet connectivity, digitizing government services, strengthening regulatory frameworks, and enhancing ICT skills to drive productivity, entrepreneurship, and economic growth.
“The government has also implemented stringent cybersecurity measures to protect citizens from online threats and ensure the safe use of digital services,” Wanjau added.
The three-day conference brought together representatives from 10 African countries, including Eswatini, Ghana, Namibia, and Nigeria, as well as delegates from Cameroon, Uganda, and Egypt. The discussions centered on leveraging ICT to enhance public service delivery across the continent.
Dr. Austeria Letholets Ntsike from Lesotho praised Kenya’s approach, particularly its community programs aimed at empowering women with digital skills. She expressed interest in adopting similar strategies in Lesotho.
Luxolo Rubushe, Managing Director of Adapt IT in South Africa, highlighted the positive economic impact of digital infrastructure development in rural areas, especially among younger populations using smartphones. He encouraged public institutions to harness their expertise to build internal capacity.
Prof. Jimmy Macharia from the United States International University Africa (USIU), presented on the importance of standardizing technology procurement processes. He cited Kenya’s digitization of IFMIS as a model of efficiency, urging other countries to follow suit.
“Embracing ICT in public service delivery cuts costs, saves time, and boosts productivity and innovation,” Prof. Macharia said. He underscored the need for training public servants in emerging technologies like Artificial Intelligence to stay current with digital trends.
Prof. Macharia also emphasized the importance of promoting digital equity in rural areas through community networks. He noted that empowering women, who make up a significant portion of smallholder farmers, could drive widespread economic benefits.
“Community networks can help expand internet coverage and provide crucial maintenance support, directly benefiting rural populations,” he stated.
Macharia called on Public Service Commissions to prioritize effective policy implementation and recruitment, stressing that hiring the right talent is key to improving performance and revenue collection in public institutions. He concluded by highlighting that adapting to technological changes is vital for collaboration among government agencies and improved service delivery to citizens.
